Refund policy

ALESSANDRO VIERI

 RETURN POLICY

PLEASE NOTE WE DO NOT DO FREE RETURNS, CHARGES APPLY.
Is it possible to return my order? If possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the proper parts, components and the packaging has arrived exactly as the product.

  2. Normal handling of the product is evident, breakage due to careless handling is excluded.

  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

  4. The product was found to be defective immediately upon receipt.

  5. We have the right to charge the customer for shipping costs.

  6. The return will be processed within 7 business days and if the conditions are met, the return will be officially recognized within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.

How can I return my order?
If your order meets the above conditions, you must follow the following steps to start the return process:

  • Send an email to: contacto@alessandrovieri.com

  • Make sure the email contains the following:
    Order number
    Reason for return request
    Photo of the product in case of breakage
    Client's first and last name
    Customer address

We will then talk to you and give you the return address.
Never send the return to the sender; We will send you the correct address after you request it from us.

In exceptional cases and at our discretion, if the customer decides not to return the product due to shipping cost or other circumstances, we may offer a mutually agreed partial refund as an alternative to a full return.

You, the customer, are responsible for the shipping costs of returning the product.
The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his commercial or professional activity:

Incorrect or incomplete addresses

It is the customer's responsibility to ensure that the shipping address provided is correct and complete at the time of placing the order.

In the event that the address provided is incorrect, incomplete or erroneous, and this prevents delivery after several attempts by the transport company, The company will not be responsible for the order or its possible loss or return..

In these circumstances, the replacement of the order or the refund of the amount is not guaranteed, as it is an incident beyond the control of the company.

A. CANCELLATION CONDITIONS

Right to cancel
The cancellation period is 30 days from the day on which you or a third party appointed by you other than the carrier has received or accepted the last goods.

Since we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us at ALESSANDRO VIERI by a clear statement (e.g. by email) of your decision to withdraw from this contract. The revocation is complete when we have received the goods. The costs of returning the goods will be borne by the buyer.

The colors of the products shown in our online store may present slight variations compared to the actual product due to factors such as lighting in the photographs, the editing process and the configuration of each screen or device.

These small color differences will not be considered a product defect and, therefore, will not be a reason for return.

Registration for shipments in transit
As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance about your cancellation.

To ensure the quickest return possible, we ask that you send us a shipping confirmation.

Consequences of withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, with the exception of delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the most economical standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods.

For this refund, we will use the same payment method that you used for the original transaction, unless we expressly agree otherwise with you; Under no circumstances will you be charged any fees for this refund.

  1. ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.